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6. Data Privacy and Security

a) Data Privacy

Initial Audio ONLY shares retained data with our licensed contractors on an “as needed” basis. We do not use subcontractors. Contractors with access to retained data include only the following:

  • Customer support representatives, who may look up order information in order to answer questions about a purchase
  • Accountants and bookkeepers, who aggregate order information to produce records for accounting and tax reporting purposes
  • These contractors are not permitted to share your data with any other parties. Your data is used by these contractors ONLY as necessary to complete the job functions above. Aside from these contractors, Initial Audio also does NOT share retained data with any other entities or individuals.

b) Data Security

Your data is stored in our database on UK Servers owned and maintained by 1&1. 1&1 is a German web hosting Company. Our website is encrypted over secure HTTPS with an SSL certificate, and all payment information is handled securely by our payment processors, PayPal and Stripe.

More information about how 1&1 is processing data.
More information about how Paypal is processing data.
More information about how Stripe is processing data.

You may also email us at [email protected], or using the Form below, and we can provide the raw data above as it is exported from our eCommerce platform (WooCommerce). Please allow up to 3 full business days for us to process these requests.

You may also at any time request that we remove your user data from our store. Please keep in mind that by doing so, you will be unable to view or re-download your previous purchases, and you will lose access to any past or future discounts associated with your previous user data. Send us a mail to [email protected] or use the Form below if you want your data to be removed from our store

Select your request: