Frequently asked questions

Registration & Activation
I have purchased a plugin at initialaudio.com but have not received a serial key.

You have to generate a serial key your self.

  • Login to my account at our website.
  • Start the plugin, click activate and click the activation link the plugin shows you.
  • You will be redirected to a website where you can generate your serial key.
I have purchased a plugin at another website, how to get a serial?

You should have received a coupon code from the website you have purchased the plugin at.

  • Redeem the coupon code at https://initialaudio.com/register in order to create an account at our website with the plugin license assigned to it.
  • After successful registration you will find your downloads in my account at the my downloads tab.
  • Start the plugin, click activate and click the activation link the plugin shows you.
  • You will be redirected to a website where you can generate your serial key.
Heat Up 3
How to install Heatup3

Windows:
1. Download Heatup3 from our website.
2. Extract the Heatup3 zip file which you have downloaded at our website.
3. Run the Setup in order to install the Heatup3 Plugin and Standalone version.
4. Move the Heatup Library folder ( located in the zip file ) to any location of choice. ( for example to C: )
5. when heatup asks you for the content, point to the location your heatup library is located at ( for example C:\Heatup Library\ )


Mac:
1. Download Heatup3 from our website.
2. Open the Heatup3 dmg file which you have downloaded at our website.
3. Run the Setup in order to install the Heatup3 Plugin and Standalone version.
4. Move the Heatup Library folder ( located in the dmg file ) to any location of choice. ( for example to HD/Library/ )
5. when heatup asks you for the content, point to the location your heatup library is located at ( for example HD/Library/Heatup Library/ )

How to install a expansion pack?
  • Download your expansion pack from my downloads at my account.
  • Open Heatup3 and click import expansion at the expansion page.
  • Select the expansion file you want to import in your downloads folder.

Watch Video Guide

I have purchased a Heatup Bundle, is the plugin included?

Yes, every bundle includes the plugin. However, you need to download the plugin and expansion packs separately. You will find all downloads in my account at the my downloads tab.

Please use the contact form below to open a support ticket if you can’t find the answer to your question in the FAQ.

Contact Form

For customer support please fill out the form below and click submit in order to send your message. We will get in contact with you asap.